Contact 1x-bit.co.uk about our 1xbit coverage
Start playingWrite to the 1x-bit.co.uk editorial team
If you have a question about anything you've read on 1xbit, this is the right place to start. We cover the operator's games library, its welcome offers, payment options and everything else that helps a reader decide what to check out next, and we're always keen to hear where our coverage could be clearer or more useful.
Drop us a line at [email protected] and we'll get back to you within 48 hours. Let us know which page you're referring to and what you'd like clarified – it helps us reply properly first time rather than going back and forth.
Good to know: we're a small editorial team, not a call centre, so email is the only channel we offer. There's no live chat or phone line on this side of things.
Questions about your 1xbit account
Here's the thing – we don't run the casino, so we simply don't have access to player accounts, balances or transaction histories. That means we can't help with registration problems, stuck deposits, withdrawal delays, bonus crediting, or technical glitches on the platform itself. Anything that touches your actual account sits entirely outside what an information portal like ours is able to see or fix.
For all of that, you'll need to go through the operator's own support channels on its platform. The operator states its team responds around the clock, so a query raised there should get picked up whatever time you write in.
Why this distinction matters
It's a simple split, but worth spelling out: we are an independent review site, not the casino operator. Our job is to explain how 1xbit works, what its terms actually mean in practice, and what a new player should expect before they sign up anywhere. The operator's job is to run the platform, hold the licence and handle everything that happens once you've registered and deposited. Keeping those two roles separate is what makes an independent review worth reading in the first place.
Getting help with gambling
If you're writing in because gambling has stopped feeling like entertainment, please reach out to one of the UK's dedicated support services rather than waiting on an email from us. GamCare runs the National Gambling Helpline on 0808 8020 133, free and available 24/7, and BeGambleAware offers confidential support at any hour. This site is intended for visitors aged 18+ only.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.