Contact us about 1xbit
Start playingWho you are writing to
This page belongs to 1xbit, and this inbox is run by us, not by the operator's own support desk. If your question is about something written on this site — a figure, a term we've explained, or how a section applies to your situation — this is the right place to send it.
If your question is about your own account, a pending deposit or a bonus that hasn't credited, that sits with the operator directly, and we'll point you to the right channel below rather than pass the message on ourselves.
The boundary of what we handle
We can clarify anything published on 1x-bit.co.uk: the welcome package terms, wagering conditions, payment timings, or how a table on this site was built. We cannot access your account, see your balance, approve a withdrawal, or override a verification check — none of that runs through us.
Writing to us about an account issue means a delay while we redirect you, so it's quicker to go straight to the operator's own support for anything account-specific.
Email and response times
Reach our editorial team at [email protected]. We aim to reply within 48 hours. Include the page or section you're asking about — it saves a round trip if the answer depends on which part of the site you mean.
Operator support channels
For anything tied to your own account — registration, deposits, withdrawals, bonus crediting, or verification — the operator's support team responds by email at [email protected], and states it operates around the clock. Have a few things ready before you write in:
- The email address registered to your account
- Roughly when the issue happened
- Any transaction or reference number shown on screen
- A brief, specific description of what you expected versus what happened
The operator does not publish live chat or phone support, so email is the channel to use for account matters.
Escalating a complaint
If a reply from the operator's own support doesn't resolve things, keep a written record of the exchange — dates, reference numbers, and what was said. The operator is registered under Oceaventure Limited and licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-20240927-FI2, which is the jurisdiction any formal complaint would ultimately sit under.
If a gambling session has stopped feeling manageable, that's a different kind of message, and it's worth sending sooner rather than later. GamCare's National Gambling Helpline is free and available 24/7 on 0808 8020 133, and BeGambleAware.org offers confidential support at any hour.
Access to this site and to the operator's own services is restricted to those aged 18 and over (18+). If a device you use is shared with someone under that age, tools such as Net Nanny or Qustodio can help keep gambling content away from them.